star drive spain - spain rv rental companies

star drive spain - rv rental spain

The operator of Star Drive Spain, is one of the largest and most widespread European motorhome rental networks. It is the brainchild of the Grosso family’s leading commercial group which vaunts over thirty years’ experience in the motorhome sector. There are now more than 80 rental Centers in the network, distributed across Italy and in Europe.

The operator of Star Drive Spain that make up the network rent out Blucamp motorhomes. These Motorhomes are designed for rental purposes and built for ESA Spa by leading motorhome manufacturers.

The operator of Star Drive Spain is still in full expansion and more and more entrepreneurs are requesting to become part of this important network which in turn is part of a group of companies that specialize in outdoor vacations.

SERVICES
- 10 different vehicle models specifically designed and conceived for rental purposes
- DVD - practical DVD guide of how to use the new campers
- Guaranteed assistance in all of the European operator of Star Drive Spain's rental centers
- Wide range of former rental campers with low milage and covered by warrantee
- Vehicles equipped with guides to the service areas
- Vehicles sanitized before each rental
- Holiday Card, the service card which offers you discounts and special offers

Note: The services offered may vary according to the rental country

Star Drive Spain Rental Terms

Important information about your rental

On arrival you will be required to sign a rental agreement with the operators of Star Drive Spain. Here is a summary of the terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Star Drive Spain.

- The Supplier means the operator of Star Drive Spain
- The Client is also referred to as the hirer (s)

BOOKING TERMS AND CONDITIONS

1. Payments An initial non refundable deposit will be secured at the time of booking confirmation, this as well as:
1.1. Down Payment – At the time of the booking a secondary supplier down payment amounting to 30% of the confirmed balance of the rental shall be made. The booking cannot be confirmed unless the down payment has been made.
1.2. Balance – The balance shall be paid within the scheduled date. This is usually 32 days prior to the commencement of your rental Failure to pay the balance within this term shall entail the cancellation of the booking and the loss of the down payment.
1.3. Guarantee deposit – When the Customer collects the vehicle a guarantee deposit of Euro 1500 shall be made. This deposit shall be returned after the vehicle is returned and checked. Failure to make the deposit shall entail the resolution of the contract and the supplier shall reserve the right to withhold the down payment made at the time of the booking. The down payment shall be returned within 15 days. The guarantee deposit shall be paid – subject to agreement with the supplier – in cash, by cheque or by credit card.
1.4. Additional kilometers and possible damages – The payment of additional kilometers and possible damages brought to the vehicle shall be deducted from guarantee deposit. The Customer is always directly responsible with regard to the supplier for any damages brought to the rented vehicle, even in excess of the guarantee deposit made.

2. Confirmation and availability
2.1. Booking acceptance – The supplier reserves the right not to accept the booking, notifying the Customer in writing and returning the amount received as a down payment. If no written notice is sent within seven working days, the booking shall be considered confirmed.
2.2. Availability of the vehicle – Should the vehicle not be available for causes beyond the supplier’s control which set in following the confirmation of the booking, the supplier shall offer the Customer another vehicle or another rental period at the same cost (or, if of lower cost, credit the Customer the difference in price) . The Customer shall accept in writing or refuse in which case the Customer shall demand that the down payment, or the amount paid thus far be returned to
him, without further responsibilities of any kind.

3. Cancellations and changes
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
3.1. Cancellation by the Customer – If the cancellation is made before the booking is accepted by the supplier (clause 2.1), no penalties shall be charged. The rental Center shall simply return the entire down payment received. Should the cancellation occur more than 33 days before the date scheduled for the beginning of the rental, 50% of the down payment (or roughly 15% of total rental charges) shall be returned. Cancellations between the 33th and 13th day shall entail the loss of 50% of the total cost of the rental. For cancellations after the 13th day, loss of 80% of the total cost of the rental.
3.2. Cancellation by the rental Center – should the rental Center cancel, the Customer shall have the right to demand double the down payment made.

The Customer shall be given a copy of the rental contract with at the back attached the general terms and conditions for the rental, which shall then be signed when the contract is perfected, copy of the rental fares and copy of the additional services price list. The Customer undertakes to read each of the clauses attentively, and undertakes to request clarifications and make any reserves before the actual signing thereof. The rental Center undertakes to give the necessary clarifications and to agree to possible additions or changes to the contract, provided they are compatible with the interests of both the Customer and the rental center. The Customer shall also be given a copy of the general insurance terms which shall constitute an integral part of
the final contract.

Express approval according to article 1341 of the Italian Civil Code of clauses 1 (payment of balance), 2 (confirmation and availability) 3 (cancellations and changes)

* for all legal purposes only the original Italian version shall be binding

GENERAL RENTAL TERMS AND CONDITIONS

1. Description of the service
1.1. The service includes: vehicle rental for the no. of days and kilometers indicated in the contract, insurances: civil liability (insures against damages caused by third parties), “carta verde” (international EU insurance coverage), theft and fire (insures against the total or partial loss of the vehicle owing to theft or fire, special events (as a consequence of strikes, riots, acts of vandalism and harmful acts in general, terrorism, sabotage, floods, storms, hail, etc., accidental damage insurance (insurance against damages to the vehicle as a result of crashes, collisions, overturning), injuries to driver, civil liability of vehicle when on private property, civil liability of the people on board for damages involuntarily caused to third parties in connection to events caused by movements of the insured vehicle, reimbursement of expenses for damages caused by the occasional transport of road accident victims, civil liability for children under-age, legal coverage following an accident, road assistance (guarantees assistance to the vehicle and the crew both in Italy and abroad within the limits specified in the policy), VAT, cooking/heating gas tanks, oil, maintenance, mechanical breakdowns not due to negligence or misconduct on the part of the Customer.
1.2. The service does not include: fuel, final cleaning of the vehicle and emptying of the tanks, flat tires, damaged tires and hubs, WC chemicals

2. Use of the vehicle
2.1. The rented vehicle shall be used in such as way as to always remain covered by the insurance which has been made for it.
2.2. The Customer undertakes to use the vehicle with due diligence, so as to warrant the safety of the persons on board and the integrity of third parties, things and of the rented vehicle itself. specifically the vehicle will not be able to be used and driven as follows:
a) For purposes other than the transfer and lodging of people. the following activities are not compatible with the present contract: 1) sub-rental of the vehicle 2) lending of the vehicle free of charge to persons which are not included in the list of crew members 3) the use of motor caravans for any commercial purposes, in whatever form, such as the transport of persons or things against payment, the sale of goods, etc.
b) In overload conditions and with on board a greater number of persons than that authorized on the vehicle registration papers
c) On non-paved roads or “off road”
d) By persons aged less than 21 (and who have had their driving permit for less than two years) or who are aged above 70 and/or without a valid driving permit
e) By persons whose conditions are not adequate or do not comply with the provisions of the traffic regulations of the country in which the vehicle is being used (tiredness, drunkenness, invalidity (even if temporary, affected by the use of drugs, etc.)
f) For illegal purposes
g) For the towing of trailers not authorized by the supplier
h) For races or competitions
i) At speeds higher than those permitted by the traffic regulations of the country in which the vehicle is being used or by the maximum limits set by the manufacturer
2.3. Use of the vehicle in violation of even just one of the provisions laid down in clauses 2.1, 2.2 and 2.3 will entail the loss of the entire guarantee deposit paid and the immediate confiscation of the vehicle. In addition the Customer will be liable for all damages caused to the vehicle, to the supplier and to third parties. All liabilities, be they civil, penal or administrative, that should result from the violation of this clause shall be solely of the Customer. The Customer shall promptly reimburse the supplier any amounts paid in advance by the supplier for possible violations or it shall proceed to the direct payment of the same.
2.4. The Customer declares that he is aware of the regulations which govern vehicle insurance in Italy, the clauses of the Italian traffic regulations and the regulations which are enforced in the country in which the vehicle will be used.
2.5. Safekeeping of the vehicle: when not traveling, the Customer undertakes to leave the vehicle in a guarded parking lot, and, in any case, duly locked. The Customer shall be answerable and thus liable for all of the possible damages which in some way can be traced back to a poor safekeeping of the vehicle according to the provisions specified. Where said damages exceed the amount of the guarantee deposit paid by the Customer, the Customer shall cover the damages in full even beyond the amount of the guarantee deposit.
2.6. Animals: authorization for the transport of pets shall be given by the supplier on a case to case basis.

3. Insurance
3.1. The insurance coverage is described in clause 1.1. The Customer undertakes not to adopt a conduct or bring about events which could make the insurance coverage guaranteed by the policies described in point 1.1 void or null. The Customer declares to have read and accepted this clause and the general insurance terms and conditions.
3.2. The personal belongings, clothes and other things carried are not covered by the insurance. Furthermore, the insurance is null in case of driving in a state of drunkenness, or under the effect of drugs or if the Customer has supplied false information as to his identity, address, etc. or has presented false or inexact documents.
3.3. Furthermore, the insurance is valid exclusively in the countries listed in the “carta verde” and it is thus prohibited to travel with vehicles rented from the supplier in countries not listed in the “carta verde”.

4. Liability (penal and civil) of the Customer– damages to the vehicle and to the supplier
4.1. The Customer shall be directly liable for all violations of the road and parking regulations
4.2. In each case of theft of the vehicle, of all or part of its equipment, in case of fire or accident, the Customer shall notify the supplier within 24h by telegram or fax., failing which he shall be directly liable for all of the damages or loss resulting from his failure to inform the company , be they damages to the vehicle, the supplier or to third parties.
4.3. In the case of damages to goods belonging to third parties, or to third parties, the customer shall fill in the “modulo di constatazione amichevole di incidente” (the amicable declaration form for collecting the data regarding the accident) and possibly make the other party sign it too. In all other cases the Customer shall require that the police authorities intervene and he shall ensure that the written reports and accident declarations be filled in with all the personal data and addresses of all of the persons involved and of possible witnesses and with the license plate numbers of the vehicles involved. The customer shall obtain copy of the aforementioned documents from the police authorities and send copy thereof to the supplier withion 48 hour of the accident. The Customer shall not take on any liabilities, nor represent nor in any case bind the supplier
4.4. Furthermore, the Customer shall be liable, where he is responsible for the damages caused, for the daily cost of the vehicle while immobilized for repairs. This cost shall be calculated on the basis of the rental cost per day during the period in question.
4.5. In case of damages brought to the vehicle, the Customer also authorizes the supplier, to withhold the entire guarantee deposit until reimbursement from the insurance company. The guarantee deposit shall be returned to the Customer upon reimbursement of damages from the insurance company, less the amounts not reimbursed by the insurance and less the deductions provided for in the general terns and conditions as may apply.
4.6. In case of violations of the traffic regulations and pursuant to clauses 6 and 7 below, the Customer shall be responsible for the entire damage or loss.

5. Liability of the rental Center – damages to the Customer
5.1. The supplier does not take on any liability for the possible damages which the crew of one of its vehicles or their goods may incur after handing over the vehicle to the Customer.
5.2. The supplier shall similarly not be liable for any shortcomings, breakdowns or other vices which are not indicated in the pick up and drop off conditions checklist which the Customer shall have filled in together with the head of the supplier or one of its agents
5.3. The supplier shall not be liable either for possible problems that might arise due to involuntary delays, mechanical breakdowns, negligence of the rental team, the cancellation or delays of the rental trip owing to illness, natural calamities, strikes, wars, weather conditions , quarantines, etc.
5.4. In the case the Customer is forced to suspend the trip, he shall immediately notify the supplier, or in any case do so within 24 hours, so that the supplier can organize the return of the vehicle in the most adequate way, debiting the corresponding expenses to the Customer.
5.5. Similarly the supplier shall not be liable for problems or delays which are involuntary or not due to the supplier which may arise before the delivery of the vehicle or at the time of the delivery itself
5.6. The supplier shall also not be responsible for any event which might arise after the delivery of the vehicle which might make the use of the vehicle either partly or completely impossible, such as an illnesses or other impairment of the Customer, including the impossibility to use the vehicle as planned, for accidents – even if caused by third parties and covered by the insurance – natural calamities, strikes, wars, quarantines, theft of the vehicle, etc. In these cases the Customer shall pay the entire rental.
5.7. The supplier reserves the right to delay the beginning of the rental for which this contract has been made in the case of mechanical breakdowns, or other delays or impairments due to acts of God. In case of delays of over 48 hours, the supplier shall promptly inform the Customer who shall reserve the right to obtain the reimbursement of the full amount paid and the rescission of the contract, without the the supplier having to reimburse anything extra.
5.8. No reductions in price shall be made for vehicles returned prior to the scheduled drop-off , unless previously agreed upon with the supplier

6. Conditions of the Vehicle
6.1. The Customer declares to have inspected the vehicle and the standard equipment on board and to have attested its working order and the absence of vices and that the equipment on board corresponds to the list of equipment attached.
6.2. The vehicle shall be returned in the same conditions in which it was delivered, that is, with a full tank of gas, a full level of oil, in good hygienic conditions. It shall be perfectly clean both in side and out and the WC and gray water tanks shall be emptied (the discharge valves shall be left open) Shall the Customer fail to perform these tasks, the corresponding material and workmanship costs shall be deducted from the guarantee deposit.
6.3. The Customer shall reimburse the supplier for all damages, losses or vices brought to the vehicle or its equipment which shall be noticed upon the return of the vehicle or, if not immediately noticeable, which shall be notified to the Customer within 24 hours.
6.4. Odometer – in the event that the odometer breaks, the Customer shall promptly notify the supplier. In case the supplier notices upon the return of the vehicle that the odometer has been, the Customer shall be charged the equivalent of 400 km per day for each day of the rental.
6.5. Maintenance: the Customer undertakes to carry on the maintenance of the vehicle rented to him with due diligence in accordance with the maintenance manual of the manufacturer, to protect the water pipes from freezing, to change the oil in the motor, should the oil change be scheduled during the rental period, (the cost of the oil change shall be reimbursed in full by the supplier upon presentation of the corresponding invoice) and to perform all that is necessary to keep the vehicle in good working order.

7. Mechanical breakdowns
7.1. All expenses related to mechanical breakdowns, not caused by a lack of diligence on the part of the Customer or to actions thereof, shall be reimbursed by the supplier upon the return of the vehicle upon presentation of the corresponding invoice made out to the supplier and detailing all of the repairs made. Any spare parts that are replaced shall be returned to the supplier.
7.2. Authorization of the supplier must be requested for repairs amounting to over €150.00
7.3. Repairs shall in any case be made, whenever possible, by mechanics approved by manufacturer of the vehicle.
7.4. The Customer undertakes to solve any problems that might arise during the rental, on the basis, whenever possible, of the suggestions given by the supplier and the operators of the Road Assistance Company

8. Pick up and drop off:
8.1. The pick up and drop off of the vehicle shall be made at the supplier's depots specified in the contract.
8.2. The rental period may begin and end on any day of the week, exception made for Sundays and holidays.
8.3. Should the vehicle not be delivered at the location agreed upon in the contract, the costs of the pick up of the vehicle, of its return to the agreed drop-off location and of additional days exceeding the agreed rental period shall be debited to the Customer according to the price list.

Public Festivals 2011:
08/12/2011Immaculate Conception's Day
25/12/2011Christmas Day
26/12/2011St.Stephen's Day

Public Festivals 2012:
01/01/2012 New Year's Day Capodanno
06/01/2012 Epiphany Epifania
06/04/2012 Goog Friday Venerdì Santo
08/04/2012 Easter Day Pasqua
01/05/2012 Labor Day / May Day Festa del lavoro
15/08/2012 Assumption of Mary Assunzione
12/10/2012 Spanish National holiday Festa nazionale Spagna
01/11/2012 All Saints Tutti i santi
06/12/2012 Spanish National holiday Festa nazionale Spagna
08/12/2012 Immaculate Conception's Day Immacolata
25/12/2012 Christmas Day Natale

Minimum periods 2011:
6 night in all periods

Minimum periods 2012:
14 nights in high season (for the period of July and August), 6 nights in all other periods
Shorter periods are possible subject to acceptance by the Rental Station

9. Delays
9.1. Should the Customer delay, for whatever reason, in returning the vehicle, he shall give notice thereof to the supplier by telegram or fax. Whenever possible, the supplier shall authorize the delayed return specifying the new terms and conditions thereof.
9.2. The duration of the rental period cannot be extended unless confirmation is received from the supplier. Confirmation must be requested at least 2 days prior to the deadline. If no notice is given, the supplier reserves the right, after two days of the scheduled drop off date, to report the failure to return the vehicle to the police authorities.
9.3. In any case, if not agreed upon the delayed return of the vehicle shall be debited to the Customer at a cost four times the daily rental rate for each day of delay or part thereof. Authorised delays will be debited at the standard rate indicated in the price list.

10. Controversies:
10.1. In the case of controversies, the lawcouts of the location of the legal headquarters of the supplier shall have jurisdiction, unless otherwise provided for by law.

Express approval of the following clauses, according to article 1341 of the Italian Civil Code: 1 (description of the service), 2 (use of the vehicle), 3 (insurance), 4 (Liability (penal and civil) of the Customer), 5 (Liability of the rental Center), 6 (Conditions of the vehicle), 7 (Mechanical breakdowns), 8 (Pick up and drop off), 9 (Delays).

The Customer declares to have been given the aforementioned clauses at the time of the booking, to have examined them carefully and analytically and to have approved them without reserve. The customer further declares to have read the price lists in force.

Expenses covered by the customer: the Customer shall be liable for all expenses related to the possible transfer of the vehicle across any border, to the required visas, authorizations for temporary import and export of all of the goods that are present on the vehicle, include all equipment supplied by the supplier

* for all legal purposes only the original Italian version shall be binding*

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Star Drive Spain Rental Terms for travel between 01-Jan-2009 and 31-Dec-2012

Star Drive Spain Insurance

Insurances included in Rates:
Civil liability (insures against damages caused by third parties), “carta verde” (international EU insurance coverage), theft and fire (insures against the total or partial loss of the vehicle owing to theft or fire, special events (as a consequence of strikes, riots, acts of vandalism and harmful acts in general, terrorism, sabotage, floods, storms, hail, etc., accidental damage insurance (insurance against damages to the vehicle as a result of crashes, collisions, overturning), injuries to driver, civil liability of vehicle when on private property, civil liability of the people on board for damages involuntarily caused to third parties in connection to events caused by movements of the insured vehicle, reimbursement of expenses for damages caused by the occasional transport of road accident victims, civil liability for children under-age, legal coverage following an accident, road assistance (guarantees assistance to the vehicle and the crew both in Italy and abroad within the limits specified in the policy), VAT, oil, maintenance, mechanical breakdowns not due to negligence or misconduct on the part of the Customer.

Insurance
- The insurance coverage is described in the above. The Customer undertakes not to adopt a conduct or bring about events which could make the insurance coverage guaranteed by the policies described in the above void or null. The Customer declares to have read and accepted this clause and the general insurance terms and conditions.
- The personal belongings, clothes and other things carried are not covered by the insurance. Furthermore, the insurance is null in case of driving in a state of drunkenness, or under the effect of drugs or if the Customer has supplied false information as to his identity, address, etc. or has presented false or inexact documents.
- Furthermore, the insurance is valid exclusively in the countries listed in the “carta verde” and it is thus prohibited to travel with vehicles rented from the supplier in countries not listed in the “carta verde”.